📅 Last Updated: March 2, 2026 | Effective Date: March 2, 2026
1. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| ₹799 and above | FREE |
| Below ₹799 | ₹49 |
2. Delivery Timelines
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad) | 3-5 business days |
| Tier 2 Cities | 5-7 business days |
| Other Cities & Towns | 7-10 business days |
| Remote Areas | 10-14 business days |
⚠️ Note: Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, natural disasters, or courier delays. Business days exclude Sundays and public holidays.
3. PIN Code Serviceability
We deliver across India to most PIN codes. To check if we deliver to your location:
- Add products to your cart
- Proceed to checkout
- Enter your 6-digit PIN code
- The system will confirm if delivery is available
✅ We currently deliver to 20,000+ PIN codes across India!
4. Order Processing
| Stage | Timeline |
|---|---|
| Order Confirmation | Instant (via email) |
| Order Processing | 24-48 hours |
| Dispatch | Within 48-72 hours of order placement |
| Tracking Number | Sent via email/SMS after dispatch |
4.1 Order Cut-off Time
- Orders placed before 2:00 PM IST are processed the same day
- Orders placed after 2:00 PM are processed the next business day
- Orders on Sundays/holidays are processed on the next business day
5. Shipping Partners
We partner with leading courier companies to ensure safe and timely delivery:
- Delhivery
- BlueDart
- Ecom Express
- DTDC
- India Post (for remote areas)
6. Order Tracking
Track your order easily:
- Email: Click the tracking link in your shipping confirmation email
- Website: Visit Track Order page and enter your Order ID
7. Delivery Attempts
- Our courier partner will attempt delivery 3 times
- If delivery fails after 3 attempts, the order will be returned to us
- Refund will be processed as per our Refund Policy
8. Payment Methods
| Payment Method | Availability |
|---|---|
| Cash on Delivery (COD) | ✅ Available on orders up to ₹10,000 |
| UPI | ❌ Currently unavailable |
9. Contact Us
📞 Shipping Support
Email:
info@petbasket.online
Phone:
+91 8341558257
Business Hours:
Mon-Sat, 10:00 AM - 6:00 PM IST