🚚 Shipping & Delivery Policy

Fast and reliable delivery for your pet's essentials

📅 Last Updated: March 2, 2026 | Effective Date: March 2, 2026

🎉 FREE SHIPPING

On Orders Above ₹799

Standard shipping charge of ₹49 applies on orders below ₹799

1. Shipping Charges

Order Value Shipping Charge
₹799 and above FREE
Below ₹799 ₹49

2. Delivery Timelines

Delivery Zone Estimated Delivery Time
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad) 3-5 business days
Tier 2 Cities 5-7 business days
Other Cities & Towns 7-10 business days
Remote Areas 10-14 business days
⚠️ Note: Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, natural disasters, or courier delays. Business days exclude Sundays and public holidays.

3. PIN Code Serviceability

We deliver across India to most PIN codes. To check if we deliver to your location:

  1. Add products to your cart
  2. Proceed to checkout
  3. Enter your 6-digit PIN code
  4. The system will confirm if delivery is available
✅ We currently deliver to 20,000+ PIN codes across India!

4. Order Processing

Stage Timeline
Order Confirmation Instant (via email)
Order Processing 24-48 hours
Dispatch Within 48-72 hours of order placement
Tracking Number Sent via email/SMS after dispatch

4.1 Order Cut-off Time

5. Shipping Partners

We partner with leading courier companies to ensure safe and timely delivery:

6. Order Tracking

Track your order easily:

  1. Email: Click the tracking link in your shipping confirmation email
  2. Website: Visit Track Order page and enter your Order ID

7. Delivery Attempts

8. Payment Methods

Payment Method Availability
Cash on Delivery (COD) ✅ Available on orders up to ₹10,000
UPI ❌ Currently unavailable

9. Contact Us

📞 Shipping Support

Email: info@petbasket.online
Phone: +91 8341558257
Business Hours: Mon-Sat, 10:00 AM - 6:00 PM IST