1. Introduction
Sparktrix Solutions Pvt. Ltd. ("we," "our," "us," or "Data Fiduciary") operates the website petbasket.online and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By using our Website and services, you consent to the data practices described in this policy.
2. Data Fiduciary Information
🏢 Data Fiduciary Details (as per DPDP Act)
3. Personal Data We Collect
3.1 Information You Provide
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name | Order processing, communication |
| Contact Data | Email, phone, delivery address | Order delivery, customer support |
| Transaction Data | Order details, payment method (COD) | Order fulfillment, records |
3.2 Information Collected Automatically
| Data Category | Examples | Purpose |
|---|---|---|
| Technical Data | IP address, browser type, device info | Security, analytics |
| Usage Data | Pages visited, time spent | Website improvement |
4. Lawful Basis for Processing
We process your personal data based on:
- Consent: You have given clear consent for specific purposes
- Contractual Necessity: Processing is necessary to fulfill our contract (order delivery)
- Legitimate Use: Processing is necessary for legitimate business purposes
- Legal Obligation: Processing is necessary to comply with applicable laws
5. Purpose of Data Collection
- Processing and fulfilling your orders
- Communicating about orders and deliveries
- Providing customer support
- Sending transactional notifications
- Marketing communications (only with your consent)
- Improving our Website and services
- Fraud prevention and security
- Compliance with legal obligations
6. Consent & Withdrawal
You can withdraw consent by emailing info@petbasket.online
7. Data Storage & Security
- Data stored on secure servers in India
- SSL/TLS encryption for data transmission
- Access restricted to authorized personnel only
- No storage of payment card data (RBI Tokenisation compliance)
7.1 Data Retention
- Transaction data: 7 years (as required by tax laws)
- Account data: Until account deletion
- Marketing preferences: Until consent withdrawn
8. Data Sharing & Disclosure
| Third Party | Purpose | Data Shared |
|---|---|---|
| Shipping Partners | Order delivery | Name, address, phone |
| Analytics Providers | Website analytics | Anonymized usage data |
| Legal Authorities | Legal compliance | As required by law |
We do not sell your personal data to third parties.
9. Your Rights Under DPDP Act 2023
- Right to Access: Request information about your personal data
- Right to Correction: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Grievance Redressal: Lodge complaints about data processing
- Right to Nominate: Nominate another person to exercise your rights
To exercise any rights, email info@petbasket.online
10. Cookies
We use cookies to remember your preferences and cart items, analyze website traffic, and improve your experience. You can control cookies through your browser settings.
11. Children's Privacy
Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
12. Data Breach Notification
In the event of a personal data breach, we will notify the Data Protection Board of India and affected individuals as required by the DPDP Act.
13. Grievance Officer
📞 Grievance Officer (as per IT Rules 2021)
14. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
15. Contact Us
For any questions about this Privacy Policy:
- Email: info@petbasket.online
- Phone: +91 8341558257
- Address: 4th Main, 849, 12th Cross Rd, near BDA Complex, Indira Nagar 1st Stage, Bengaluru, Karnataka 560038, India