🏢 Business Entity Information (MANDATORY)
1. Introduction & Acceptance
Welcome to Pet Basket ("we," "our," "us," or the "Company"). These Terms & Conditions ("Terms") govern your access to and use of our website petbasket.online (the "Website") and all related services, including the purchase of products.
By accessing or using our Website, placing an order, or creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
2. Governing Law & Jurisdiction (MANDATORY)
These Terms shall be governed by and construed in accordance with the laws of INDIA, without regard to its conflict of law principles.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.
Applicable Indian laws include but are not limited to:
- The Consumer Protection Act, 2019
- The Information Technology Act, 2000
- The Digital Personal Data Protection Act, 2023 (DPDP Act)
- Consumer Protection (E-Commerce) Rules, 2020
- The Indian Contract Act, 1872
- The Sale of Goods Act, 1930
3. Eligibility
To use our Website and services, you must:
- Be at least 18 years of age
- Be legally capable of entering into binding contracts
- Provide accurate and complete information during registration and checkout
- Not use the Website for any illegal or unauthorized purpose
4. Products & Pricing (MANDATORY)
4.1 Product Information
We strive to display accurate product descriptions, images, and pricing. All products are clearly specified with:
- Product name and description
- Price (inclusive of all taxes)
- Stock availability status
- Category classification
4.2 Pricing Transparency
- All prices are displayed in Indian Rupees (₹/INR)
- Prices shown are inclusive of all applicable taxes (GST)
- GST breakdown is provided at checkout and on invoices
- Shipping charges are calculated and displayed before checkout
- Final payable amount is shown before checkout (all-inclusive)
- We reserve the right to modify prices at any time without prior notice
4.3 Price Discounts (MANDATORY)
Any discounts displayed are genuine and calculated from the Maximum Retail Price (MRP) or previous selling price. We comply with the Consumer Protection (E-Commerce) Rules, 2020 regarding pricing transparency. No misleading claims of discounts.
5. Prohibited Items (MANDATORY)
We do not sell and strictly prohibit the following on our platform:
- Drugs, narcotics, or controlled substances
- Weapons, ammunition, or explosives
- Counterfeit or pirated products
- Lottery tickets or gambling products
- Adult or obscene content
- Tobacco, alcohol, or related products (without license)
- Any products illegal under Indian law
6. Orders & Payment
6.1 Order Placement
When you place an order, you are making an offer to purchase products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
6.2 Payment Methods
- Cash on Delivery (COD): Pay in cash when your order is delivered
- UPI: Currently unavailable
No card data is stored on our servers in compliance with RBI Tokenisation Guidelines.
6.3 Order Confirmation
Upon successful order placement, you will receive an order confirmation email with your order details and tracking information (when available).
7. Shipping & Delivery
- We deliver across India to serviceable PIN codes
- Standard delivery time: 5-7 business days
- Free shipping on orders above ₹799
- Shipping charges of ₹49 apply on orders below ₹799
For detailed shipping information, please refer to our Shipping Policy.
8. Returns & Refunds (MANDATORY)
- Returns accepted within 7 days of delivery
- Products must be unused, in original packaging with all tags intact
- Refunds processed within 5-7 business days after return approval
- Refund credited to original payment method or bank transfer
For complete details, please refer to our Refund & Cancellation Policy.
9. User Accounts & Responsibilities
If you create an account, you are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Ensuring your account information is accurate and up-to-date
10. Intellectual Property
All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Sparktrix Solutions Pvt. Ltd. or its content suppliers and is protected by Indian and international intellectual property laws.
11. Limitation of Liability
To the maximum extent permitted by applicable law:
- Sparktrix Solutions Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount paid by you for the specific product or service
- We are not liable for delays or failures due to circumstances beyond our reasonable control
12. Indemnification
You agree to indemnify, defend, and hold harmless Sparktrix Solutions Pvt. Ltd., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Website or violation of these Terms.
13. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with the Digital Personal Data Protection Act, 2023.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes indicates your acceptance of the modified Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.