🐾 How Can We Help You?

Placing an order is easy! Simply browse our collection, add products to your cart, and proceed to checkout. Here's how:

• Browse products by category or use the search function
• Click "Add to Cart" on products you want
• Review your cart and click "Proceed to Checkout"
• Enter your shipping details and select payment method
• Confirm your order and you're done! 🐾

You'll receive an order confirmation email with your order details.

You can track your order in multiple ways:

• Visit our Track Order page and enter your order number and phone number
• Check the tracking link sent in your order confirmation email
• Log into your account to view all your orders and their status

Once shipped, you'll also receive the courier tracking number to track directly on the courier's website.

You can modify or cancel your order before it's shipped. Contact us immediately at support@petbasket.online or call +91 98765 43210 with your order number. Once the order is shipped, cancellation isn't possible, but you can initiate a return after delivery.

We're sorry if this happened! Please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged/wrong product
• Description of the issue

We'll arrange a replacement or full refund at no extra cost. Your pet's happiness is our priority! 🐕

We offer affordable shipping across India:

• FREE shipping on orders above ₹999
• ₹49 flat rate for orders below ₹999

No hidden charges! The final amount shown at checkout is what you pay.

Delivery times depend on your location:

• Metro Cities: 3-5 business days
• Tier 2 Cities: 5-7 business days
• Other Areas: 7-10 business days
• Remote/Special Zones: 10-15 business days (NE states, J&K, etc.)

Orders placed before 2 PM IST are processed the same day!

We deliver across India! During checkout, enter your pincode to check serviceability. If your area isn't serviceable, we're constantly expanding our delivery network. You can also contact us to request delivery to your area.

Our delivery partner will attempt delivery 2-3 times. If you're unavailable:

• They'll leave a note or call you to reschedule
• You can coordinate directly with the courier using the tracking number
• For COD orders, keep exact change ready

If all attempts fail, the package returns to us and we'll contact you to rearrange delivery.

We offer a 7-day return policy from the date of delivery. Products must be:

• Unused and in original condition
• In original packaging with all tags intact
• Accompanied by the invoice/receipt

Non-returnable items: Food & treats (opened), personalized items, and items marked as final sale. See our full Refund Policy for details.

To return a product:

• Contact us at support@petbasket.online within 7 days of delivery
• Provide your order number and reason for return
• We'll share return instructions and arrange pickup
• Pack the item securely in original packaging

Return pickup is free for damaged or defective products.

Once we receive and verify the returned product:

• Online Payments: 5-7 business days to your original payment method
• COD Orders: 7-10 business days via bank transfer (NEFT/IMPS)

We'll send you an email confirmation once the refund is processed.

Yes! You can exchange for a different size, color, or product of equal or higher value. Contact us within 7 days of delivery. If the new product costs more, you'll pay the difference. If it costs less, we'll refund the difference.

Absolutely! Pet safety is our top priority. We:

• Source products from trusted suppliers and brands
• Ensure all food items meet quality standards
• Only sell non-toxic toys and accessories
• Include safety guidelines with relevant products

Always supervise your pet with new toys and follow feeding guidelines for treats and food.

Each product page includes a detailed size guide. For clothing and accessories:

• Measure your pet's chest girth, neck, and back length
• Compare with the size chart provided
• When in doubt, size up for comfort

Need help? Contact us with your pet's measurements and we'll recommend the perfect size! 🐕

We cater to a variety of pets including:

• 🐕 Dogs - all breeds and sizes
• 🐈 Cats
• 🐠 Fish & aquarium pets
• 🐦 Birds (coming soon!)
• 🐹 Small animals (coming soon!)

We're constantly expanding our collection. Let us know what you'd like to see!

We strive to show accurate product images. However, slight variations may occur due to lighting, screen settings, or manufacturing batches. If the product you receive differs significantly from the images, contact us for a return or exchange.

We accept multiple payment options:

• Cash on Delivery (COD) - Pay when your order arrives
• UPI - Google Pay, PhonePe, Paytm, etc.
• Credit/Debit Cards - Visa, Mastercard, RuPay
• Net Banking - All major banks
• Wallets - Paytm, Amazon Pay

All online payments are secured with SSL encryption.

Yes! We take security seriously:

• Our website uses SSL encryption (look for 🔒 in your browser)
• We never store your card details (RBI compliant)
• Payments are processed through secure payment gateways
• All transactions follow PCI DSS standards

Yes! All orders include a GST-compliant invoice sent to your email. The invoice shows:

• Product details with HSN codes
• GST breakdown (CGST + SGST or IGST)
• Our GSTIN for your records

Need a business invoice with your GSTIN? Add your GST details during checkout.

Don't worry! This usually happens due to a network issue. The amount is typically auto-reversed within 5-7 business days. If you don't see the reversal after 7 days, contact us with:

• Transaction date and time
• Amount deducted
• Bank/card used
• Transaction ID (if available)

We'll help resolve it quickly!