📅 Last Updated: March 2, 2026 | Effective Date: March 2, 2026
🎉 FREE SHIPPING
On Orders Above ₹799
Standard shipping charge of ₹49 applies on orders below ₹799
1. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| ₹799 and above | FREE |
| Below ₹799 | ₹49 |
💡 Tip: Add products worth ₹799 or more to your cart to enjoy free shipping!
2. Delivery Timelines
| Delivery Zone | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad) | 3-5 business days |
| Tier 2 Cities | 5-7 business days |
| Other Cities & Towns | 7-10 business days |
| Remote Areas | 10-14 business days |
⚠️ Note: Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, natural disasters, or courier delays. Business days exclude Sundays and public holidays.
3. PIN Code Serviceability
We deliver across India to most PIN codes. To check if we deliver to your location:
- Add products to your cart
- Proceed to checkout
- Enter your 6-digit PIN code
- The system will show if delivery is available
✅ We currently deliver to 20,000+ PIN codes across India!
3.1 State-wise Coverage
🟢 Fully Covered States
Delhi, Maharashtra, Karnataka, Tamil Nadu, Gujarat, Rajasthan, West Bengal, Telangana, Uttar Pradesh, Madhya Pradesh, Kerala, Punjab, Haryana
🟡 Partial Coverage
Bihar, Jharkhand, Odisha, Assam, Uttarakhand, Himachal Pradesh, Chhattisgarh, Goa
🔴 Limited Coverage
Jammu & Kashmir, Ladakh, Northeast States, Andaman & Nicobar, Lakshadweep
4. Order Processing
| Stage | Timeline |
|---|---|
| Order Confirmation | Instant (via email) |
| Order Processing | 24-48 hours |
| Dispatch | Within 48-72 hours of order placement |
| Tracking Number | Sent via email/SMS after dispatch |
4.1 Order Cut-off Time
- Orders placed before 2:00 PM IST are processed the same day
- Orders placed after 2:00 PM are processed the next business day
- Orders on Sundays/holidays are processed on the next business day
5. Shipping Partners
We partner with leading courier companies to ensure safe and timely delivery:
- Delhivery
- BlueDart
- Ecom Express
- DTDC
- India Post (for remote areas)
6. Order Tracking
Track your order easily:
- Email: Click the tracking link in your shipping confirmation email
- Website: Visit Track Order page and enter your Order ID
- SMS: Reply to the SMS with your Order ID
7. Delivery Attempts
- Our courier partner will attempt delivery 3 times
- If delivery fails after 3 attempts, the order will be returned to us
- Refund will be processed as per our Refund Policy
8. Payment Methods
| Payment Method | Availability |
|---|---|
| Cash on Delivery (COD) | ✅ Available on orders up to ₹10,000 |
| UPI | ❌ Currently unavailable |
| Credit/Debit Card | 🔜 Coming soon |
9. Packaging
We ensure safe delivery of your pet products:
- Products are securely packed to prevent damage during transit
- Fragile items receive extra protective packaging
- Pet food items are sealed in tamper-proof packaging
- We use eco-friendly packaging materials wherever possible 🌱
10. Delivery Issues
10.1 Wrong/Damaged Delivery
If you receive a wrong or damaged product:
- Do not accept the delivery (if visibly damaged)
- Take photos of the damaged packaging/product
- Contact us within 24 hours at support@petbasket.online
- We will arrange replacement or full refund
10.2 Non-Delivery
If your order is not delivered within the expected timeframe:
- Check tracking status on our website
- Contact us if there's no update for 48 hours
- We will coordinate with the courier and resolve the issue
11. Special Conditions
- Bulk Orders: May require additional processing time
- Pre-order Items: Shipped when stock is available
- Festival Season: Delivery may take 2-3 extra days
12. Contact Us
📞 Shipping Support
Email:
shipping@petbasket.online
Phone:
+91 98765 43210
Business Hours:
Mon-Sat, 10:00 AM - 6:00 PM IST